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Delete your iThriive account

You can delete your account and its data yourself, in the app, at any time.

In the app

  1. Open iThriive and sign in.
  2. Go to Profile.
  3. Choose Delete account and confirm.

If you want a copy of your notes, plans, habits and chats first, choose Export my data before you delete. Deleting cannot be undone.

What is deleted, and when

  • Immediately: your account and all associated data are permanently deleted from our active database, including your profile, goals, habits, notes, schedule, logs, synced health and fitness data and conversations with Thriive. Your sign-in account is deleted, and the tokens for your connected services are deleted; we ask Google and Strava to revoke iThriive’s access.
  • Within 30 days: copies in our backups are removed, and information already sent to our AI provider is deleted by that provider.
  • Only where the law requires: we may keep some information longer, such as security logs we are legally required to hold, and only the minimum needed. See section 10 of the Privacy Policy.

Cancel your subscription in the store

Deleting your account does not cancel a subscription. Subscriptions are billed by Apple or Google, so cancel in the store or you may keep being charged: on iPhone go to Settings, tap your name, then Subscriptions; on Android open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions.

If you can’t open the app

Email aisolutions@metricsnumero.com from the email address on your account with the subject line “Privacy request”, and say you want your account and data deleted. Include the email address on the account, and whether you signed in with email, Google or Apple. To protect you, we confirm you control that email address before deleting anything, and we may ask for a little more only if needed to verify it. We reply within 30 days, usually sooner.

Deleting only some data

You can also disconnect a calendar, Apple Health, Health Connect or Strava (which deletes what was imported from it), or delete health details and memories, without deleting your account. More in the Privacy Policy and on the Support page.