Support
How can we help?
Most questions are answered below. For anything else, email us and a person will reply.
Email: aisolutions@metricsnumero.com
Write from the email address on your iThriive account and tell us what you need, so we can find your account. Please don’t send passwords. Privacy and data requests get a reply within 30 days.
Common questions
I can’t sign in
Open the iThriive app and use the method you signed up with: email and password, Google or Apple. If you forgot your password, tap “Forgot password?” on the sign-in screen and we’ll email you a reset link; check your spam folder too. Accounts are created in the app, not on this website. If you still can’t get in, email us from the address on your account.
How does the free trial and pricing work?
Every new account starts with a 14-day free trial that includes the core app and 10 messages with Thriive. After that, choose Access ($1.99 a year), Plus ($4.99 a month or $52.99 a year) or Pro ($9.99 a month or $106.99 a year). Accounts that are still unpaid after day 14 get reminders in the app and are deleted after day 28. Prices are in US dollars; the store shows the price in your currency.
How do I manage or cancel my subscription?
Subscriptions are bought and billed by Apple or Google, so you manage them there; we can’t cancel them for you. On iPhone: Settings, tap your name, then Subscriptions, then iThriive. On Android: open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, then iThriive. Refunds are handled by Apple or Google under their own policies. Deleting your iThriive account does not cancel a subscription.
How do I get a copy of my data?
In the app, choose Export my data, which saves a copy of your notes, plans, habits and chats as a file (it is offered on the Home banner when your trial ends). You can also email us from the address on your account with the subject “Privacy request” and ask for a copy; we reply within 30 days.
How do I delete my account?
In the app, go to Profile, then Delete account. This permanently deletes your account and your data. See the Delete your account page for exactly what is deleted and when, and for how to ask us to do it by email if you can’t open the app.
A calendar or health source won’t connect
Disconnect it and connect it again from the app’s settings, and check that you gave iThriive permission in Google, Microsoft, Apple Health or Health Connect. iThriive only reads your calendar events; it never changes them. If it keeps failing, email us the name of the source and what you see on screen.